#Time warner cable technicolor modem professional#
That’s some way to deliver satisfaction.”Īccording to McNally’s class action lawsuit, the lease fee constitutes “massive consumer fraud and breach of contract,” and violates Time Warner’s “code of professional business conduct,” which instructs its employees to ask themselves three questions when making a business decision: “Does it feel right? How would the person I respect the most view this decision? How would this look in a newspaper?” “Send customers confusing notice of the fee in a junk mail postcard they’ll throw in the garbage, sock them with a $500 million dollar a year rate hike, then announce on your website that customer satisfaction is your #1 priority. “It’s a massive hi-tech consumer fraud accomplished by low-tech methods,” attorney Steven L. McNally says the new Time Warner Cable modem lease fee adds up to “a virtually guaranteed $40+ million cash flow per month” at the expense of loyal customers. “Now, however, TWC is charging millions of customers an extra $3.95 per month for the privilege of ‘leasing’ old modems - used pieces of equipment that the company supplied and typically wrote off as worthless years ago.” “Prior to October 15th, the company provided customers with Internet modems included as part of their monthly service plans,” McNally says in her Time Warner class action lawsuit. Both plaintiffs are asking the court to order refunds for all Time Warner Cable customers charged the new modem fees in violation of consumer fraud laws.
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The Time Warner modem fee class action lawsuits were filed by Kathleen McNally of Manhattan and New Jersey resident Natalie Lenett.